Customer Service

Security and Privacy of Personal Information:
  • We greatly value the privacy of our customers’ personal information and are committed to maintaining the security of our site.
  • We no longer receive any credit card information. All transactions are processed on a secure third-party site that uses 128-bit SSL encryption (Secure Sockets Layer encryption) operated by Payment Express or PayPal.
  • Under no circumstances will we provide personal details or information of any unrelated third party.
Order Processing and Postage:
  • Orders are filled from stock on hand in our store. Parcels are then sent through Australia Post. International orders are sent by Australia Post Pack and Track. The entire process from receipt of an order to the package being sent generally takes less than two business days. If there is to be a major delay for any unforeseen circumstance we will contact you to confirm whether you wish to proceed with your order. Payment is processed when you place the order on the website.
Postage Within Australia
  • When posting items within Australia we charge a fixed rate of $10.00 per package.
  • For capital cities parcels are generally received within 2-5 working days from the time of posting.
  • Time to delivery for rural areas may be somewhat longer than this.
International Postage

International postage is calculated on the website at actual cost of the postage. We use the Standard method which allows for tracking. For delivery time visit Australia Post website ( you can find this information. Please be aware that the times given are indicative only and delays do occur.

Refunds or Exchanges:

We are happy to offer a complete money back guarantee on any item purchased from our website.

At Australian Choice we only sell quality Australian products and we are extremely proud of the quality workmanship that has gone into crafting each and every item we stock.

As such we find that it is rare that we have any problems with customer satisfaction related to product quality. However, if for any reason you are unsatisfied with any of your purchases please contact us immediately and we will remedy the problem as soon as possible.

In the majority of cases we simply send a replacement for any damaged items however if you would prefer to exchange something for another product or simply want to return the item for a refund we are more than happy to accommodate your preference.

With over 30 years experience behind us you can feel confident shopping with Australian Choice.

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